Is Cerebral for me?
More about Cerebral clients, the conditions we treat, and how to get the support you need.
9 topics
Does Cerebral treat bipolar disorder?
Yes. We offer medication and therapy services that are proven to help reduce and manage symptoms of bipolar disorder.
You can meet with a prescriber or therapist to learn more about specific treatment options customized to fit your needs.
Is there a Cerebral mobile app?
Yes. You can use it to schedule appointments, see your progress journey, message your care team, and more.
Does Cerebral offer support for veterans and active military personnel?
Yes. Our Cerebral Heroes program offers veterans, active military personnel, and their families 15% off our subscription costs.
Clients who have Tricare, CHAMPUS, and CHAMPA insurance do not need a referral to pay for our services out of pocket. Cerebral is not in-network and does not participate with those plans or any government payer plans (See terms).
What should I do if I'm experiencing a crisis or emergency?
If you are having an emergency or are injured — call 911.
If you are feeling suicidal — call 988.
The National Suicide Prevention Hotline is available 24/7/365 from anywhere in the U.S.
If you are not in immediate danger or experiencing a crisis — but do have questions about your current medication or treatment — you can contact us.
Contact us:
- Email: support@cerebral.com
- Text or call: 415-403-2156
Our support team is available:
- 6am – 6pm PT Monday – Friday
- 7am – 4pm PT Saturday and Sunday
Response times may take up to 2 business days.
Existing clients can log into your account to send us a message.
Please note:
If we have reason to believe you may hurt yourself or someone else, we may share necessary information with your emergency contact or local emergency personnel (in accordance with our safety protocols and any applicable laws and regulations).
How does Cerebral work?
Cerebral offers online, clinical and behavioral treatment from licensed and credentialed mental health professionals to help treat a wide range of mental health conditions. Our services include cost effective and convenient medication prescriptions and therapy.
When you sign up, you’ll choose whether you are interested in medication, therapy, or both. Your therapist or prescriber will work with you to ensure the most appropriate treatment recommendations are customized for you and your situation.
After you choose your service, you can see all available therapists or prescribers licensed in your state and choose who you’d like to work with. Most clients are happy with their first choice, but you can switch anytime for any reason.
Once you choose a therapist or prescriber, you can see their availability and book your first session. Most clients are able to meet with someone within 3 days of signing up.
Your intake session includes a professional evaluation, personalized treatment plan, and typically a diagnosis.
If prescribed, medication clients can get a prescription sent to the pharmacy of their choice the very same day. Prescriptions filled by Cerebral’s pharmacy include free expedited shipping directly to your door.
You’ll meet with your prescriber or therapist for support and to keep making progress toward your goals.
See what our medication and therapy services include
What’s included in therapy
In which states is Cerebral available?
We have therapists and medication prescribers licensed in every U.S. state, including Washington D.C.
Therapists and prescribers can only provide care to clients who are residents of states where they are licensed. Scheduling capacity and availability for individual therapists and medication prescribers may vary depending on location.
Who is Cerebral for?
Cerebral is for anyone:
- Age 18 years or older
- Living in an area that we serve
- Not a beneficiary of Medicare, Medicaid, or any other government-funded healthcare program (we are not currently enrolled in those programs)
- Experiencing symptoms a mental health condition
- Seeking effective support to improve their mental health
Do I need an existing prescription to join Cerebral?
No, you don’t need an existing prescription to join Cerebral.
Our licensed prescribers will meet with you to give you a professional evaluation and diagnosis to determine if medication is clinically appropriate for you.
How and when can I contact Cerebral?
If you are injured or experiencing an emergency — dial 911.
Otherwise, you can contact us anytime 24/7.
Response times may take up to 2 business days.
Contact us:
- Email: support@cerebral.com
- Text or call: 415-403-2156
Our support team is online from:
- 6am – 6pm PT Monday – Friday
- 7am – 4pm PT Saturday and Sunday
Existing clients:
- Log into your account to send us a message.
Questions about medications, refills, side effects, and other clinical questions may require additional time to fully resolve depending on the request.
