FAQ's

General Questions

What is Cerebral?

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Who is Cerebral for?

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How does Cerebral work?

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What is Cerebral’s mission?

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In which states is Cerebral available?

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Do I need a prescription to use Cerebral?

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Do I need to pay for shipping?

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Does Cerebral treat alcohol dependence?

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What should I do if I'm in a crisis?

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How and when can I contact Cerebral?

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Does Cerebral treat bipolar disorder?

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Is there a Cerebral mobile app?

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Our Prescribers

How soon can I see a prescriber?

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How do I know Cerebral uses real medical prescribers and pharmacies?

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I have already been diagnosed with a mental health condition. Can my prescriber help me manage the condition?

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Am I required to have a video visit with my prescriber? 

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Can Cerebral providers diagnose and prescribe medication for ADHD?

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Our Therapists

What kinds of therapists work at Cerebral?

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What behavioral health techniques do Cerebral therapists use?

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How often will I meet with my therapist?

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Our Care Counselors

What is a Care Counselor?

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What behavioral health techniques do Cerebral Care Counselors use?

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Are Care Counselors therapists?

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Medication

What medications do you offer?

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Is medication included in the subscription cost?

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Can you help me change/get off my medications?

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Are antidepressants safe to use?

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What are as-needed medications and how can I get them?

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Account & Payment

How much does it cost? 

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Can I use insurance?

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Does Cerebral provide letters of care, FMLA, and ESA documentation?

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Do I need insurance to sign up?

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How does insurance work for my medication?

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How do I use HSA/FSA to cover my Cerebral subscription?

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Is there a commitment?

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How do I cancel my subscription?

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Why do I have to upload a picture of my face or my government-issued photo ID?

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  • If you are in emotional distress, here are some resources for immediate help:

  • National Suicide Prevention Hotline:
    Call 1-800-273-8255
  • Crisis Text Line:
    Text Home to 741-741
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