Cerebral Partners with San Antonio Spurs

Mental health that builds relief today and resilience tomorrow Quality, consistency, and lifelong skills Choosing a mental health care provider can be one of the most challenging parts of getting started — especially online. It can be difficult to compare important aspects of treatment like quality, experience, access, insurance, and more. Mental health can also be difficult to measure, but knowing your therapist or prescriber has a solid plan for your improvement can help give structure to your time together. That’s why we developed the Resilience Methodology — a comprehensive framework for mental health that makes it easier for you and your clinician to set goals and make meaningful progress together. 5 pillars of the Resilience Methodology Compatibility Working with a clinician who understands you is one of the most important parts of making progress in your mental health. We have a pool of over 600 diverse, trained, and vetted therapists and prescribers to make it easier to find the right fit on the first try. And we make it easy to choose a new clinician anytime throughout your treatment for any reason. Collaboration You’re an active part of your treatment. You and your therapist or prescriber will work together to identify goals that are meaningful to you and the steps you’ll take to work toward them. This process also helps you know what to expect along your journey and take note of the progress you’re making together. Coordination Your clinician will ask questions to help them understand all contributing factors of your mental health and how to address the root causes. We also make it easy to add or switch services so you can access therapy, medication, or both whenever it’s appropriate. Your clinicians can also share notes to understand the full context of your journey and provide you with consistent care. Personalization Each person has their own history and health. Our priority is understanding who you are and creating a custom treatment plan tailored to your needs. We also encourage you to be as open and honest with your clinician about how your treatment is working for you so you can make adjustments together as needed. Measurement Mental health can be difficult to measure. We use standardized mental health assessments like PHQ-9, GAD-7, and WHOQOL to help you set goals with your clinician, understand trends over time, and identify changes when they happen. The results of these assessments don’t define who you are — they give additional insight into how you’re feeling, progress you’ve made, and milestones you’ve achieved. How it works  1. We'll get to know each other Your journey starts with an intake session with your therapist or prescriber. They'll ask you some questions about your experience, why you're seeking support, and any symptoms you may be experiencing. The focus is on understanding you and your experiences, goals, and challenges. If you choose to meet with a prescriber, they may determine a diagnosis and prescribe medication if it's appropriate. 2. You'll get a personalized plan Your clinician will make a personalized treatment plan tailored to your needs and work with you to set goals. Your treatment plan is a roadmap for your mental health journey, complete with milestones and check-ins with your therapist and/or prescriber. You can always talk to your clinician about how your plan is working and make any necessary adjustments along the way. 3. Keep track of your progress  You'll continue to meet with your therapist and/or prescriber as necessary, and take assessments along the way to help keep track of how you’re doing. You can always talk to your clinician about how your plan is working, and work with them to make any necessary adjustments along the way. You can also message your clinician between sessions if you have questions or need extra support. What sets us apart More than just a patient Our clinicians truly care to know you as a person — not just a patient. We prioritize creating a diverse pool of clinicians to help you find someone who can relate to your experience and make you feel comfortable. We also make it easy to switch therapists or prescribers at any time for any reason — no phone calls or emails necessary. You can see all available options right from your account and book a session with whoever fits your needs and schedule. Coordinated care made easy Sign up once and get access to high quality therapy, medication management, or both. No long wait times, figuring out insurance, or waiting for a referral. And your clinicians can share notes to make sure you’re getting consistent, meaningful care across treatment programs. It’s easy to switch or add services anytime throughout your treatment to help you get support when you need it. More than just relief Our approach isn’t made to just manage your symptoms or feel better in the short term. We built our framework based on real clinical evidence and guidance to help every client develop long-term skills for the future. Our goal is to give you relief now, and tools for life. Ready to get started? Whatever you’re going through, we have clinicians ready to listen and support you. Find a therapist or prescriber here.

We’re excited to announce that Cerebral has acquired Resilience Lab, a behavioral health organization known for its outcomes-focused care model and pioneering clinician development platform. This acquisition marks a major milestone in our mission to deliver high-quality, integrated mental healthcare. By joining forces, we’re combining Cerebral’s national reach and operational strength with Resilience Lab’s proven methodology and training infrastructure—ensuring clients receive consistent, personalized care from a deeply supported network of clinicians. Why it’s important to raise the standard of care Access to mental health support has increased in recent years—but access alone isn’t enough. For care to truly make a difference, it has to be consistent, personalized, and rooted in evidence-based practices. That’s why Cerebral is investing in what matters most: clinical quality. By acquiring Resilience Lab, we’re taking a major step toward delivering on our mission to provide exceptional mental healthcare with real, lasting results. What this means for clients Cerebral and Resilience Lab are now one team, working together under the Cerebral brand. What makes this partnership so impactful is that it solves two of the biggest challenges in the industry: Fragmented care Traditionally, clients see separate providers for therapy and psychiatric care, with little coordination between them. That fragmentation can slow progress or lead to gaps in treatment. Cerebral’s integrated model brings therapists and prescribers together on the same care team. Providers collaborate in real time, making shared treatment decisions and adjusting care as needed. Inconsistent outcomes Everyone deserves high-quality care, no matter who they see. Resilience Lab focuses on developing and empowering early-career clinicians and providing them with supervised training rooted in clinical best practices. They recognize that care is rooted in your relationship with your clinician, and establishing that trust is everything. That means more reliable, effective support for clients—and a stronger mental health workforce. What makes the Resilience Methodology different? Resilience Lab’s approach is unique because it prioritizes both clinical excellence and clinician wellbeing. Here’s how it works: Structured development for early-career therapists and prescribers Clinicians are trained in a rigorous, evidence-informed method that prioritizes therapeutic alliance, ongoing feedback, and personalized care. Support to prevent burnout and turnover The clinician experience is central. With better training, support, and supervision, therapists are more equipped to stay engaged and grow in their careers—benefiting both clients and the broader system. Measurement-informed care Clinical decisions are guided by real-time progress tracking, which helps tailor treatment to each client’s unique needs and goals. In short, clients benefit from care that is grounded in data, backed by training, and focused on building lasting resilience, not just symptom relief. Why this matters for the future of mental health Cerebral serves more than 100 million commercial insurance members nationwide. With this acquisition, we’re scaling a clinician-centered, outcomes-driven model that will help transform how mental healthcare is delivered across the country. “Our mission is to set a new standard for the quality of integrated mental health care,” said Brian Reinken, CEO of Cerebral. “We’re combining Cerebral’s operational scale and breadth with Resilience Lab’s clinical rigor to become a true center of excellence.” Seeking out professional support Whether you’re managing anxiety, burnout, or simply navigating life’s challenges, quality care makes all the difference. At Cerebral, our therapists and prescribers work together to support your mental health journey, offering personalized treatment, real-time collaboration, and if needed, medication delivery right to your door. We’re proud to welcome Resilience Lab to our team as we continue our commitment to helping you feel your best, today and in the future. Ready to take the next step? Learn more and get started at www.cerebral.com

We understand that finding affordable mental healthcare may feel like a daunting task. With rising medication and therapy costs, many people can find it hard to access the support they need within their budget. We're on a steadfast mission to change that. Here, we’ll guide you through using insurance for mental health services at Cerebral, making it easier and more affordable to get the care you deserve. {MiniWidget:Generic} More insurance partners, more access At Cerebral, we continuously collaborate with insurance partners to expand access to our online mental health services. This expansion aims to provide more people with access to our affordable therapy and psychiatry options, potentially reducing cost as a barrier. By working with various insurance providers and growing our partnerships, we strive to offer affordable therapy and medication management to all who need it. Check your insurance coverage Understanding your insurance coverage is essential if you’re looking for low-cost therapy, affordable medication management, or both. With Cerebral, you can connect with licensed prescribers and therapists who accept: Cigna BlueCross BlueShield United Healthcare & Optum and more Availability is based on state, and you can find the full details here. Wondering if you can use your insurance for Cerebral? Here are the steps you can take to check your insurance coverage for therapy and/or medication management: Verify with Cerebral: With your insurance information in hand, you can check your coverage. If your plan is eligible, we'll onboard you with a credentialed clinician. Review your benefits: Look through your insurance plan details to understand the extent of your coverage, including copays, deductibles, and any out-of-pocket costs. It never hurts to double-check. You could also reach out to your insurance company to verify if they cover mental health services, including therapy sessions and medication management for mental health conditions, under your plan. Because we're working toward adding new partners to provide low-cost therapy and medication management, you always have the option of signing up and using your insurance at a later date if your carrier becomes a partner. How it works After you’ve confirmed your eligibility, getting started with Cerebral is easy. Here’s how it works: Create your account in a few easy steps, and we’ll set you up with an in-network plan. Choose your in-network clinician and schedule a session on a weekday, night, or weekend.  Collaborate with your care team on a personalized plan with progress tracking and ongoing support. Focus on your care — we bill your insurance provider for you. The majority of our clients are able to see someone within a week, and while most of them are happy with their first choice, you can pick a new one whenever you want for any reason.  Cost of Cerebral subscription benefits With insurance, you can access all subscription plan benefits for $30 per month. This fee includes a range of services and features designed to support your mental health goals, including: Quick access to care (typically less than a week)  Easy online scheduling and session reminders Flexibility to choose your preferred in-network clinician  A personalized treatment plan with progress tracking Unlimited messaging with your care team between visits  In-app resources and therapeutic exercises  Complimentary lab work at partner labs when clinically appropriate for bipolar treatment Access to CerebralRx, our at-home medication delivery service with free 2-day delivery It’s important to note that CerebralRx medication costs are billed separately and are not covered by insurance benefits. If you choose to fill your prescription through another pharmacy, your insurance may cover those medications. You may also be responsible for additional cost share fees such as copays and deductibles. Understanding cost share Depending on your insurance plan, you could be responsible for additional cost-share fees like copayments, coinsurance, or the full cost of services if you haven't met your deductible. If you’re newer to the ins and outs of insurance (or, understandably, get a little confused by it), here’s what those terms mean: Copayment (copay): A fixed amount you pay for covered services at the time of your visit. Coinsurance: A percentage of the costs of a covered healthcare service you pay after your deductible. Deductible: The amount you need to pay out of pocket for healthcare services before your health insurance plan begins to cover costs. Your insurance company will send you an explanation of benefits (EOB) outlining any additional costs. For copays and your deductible, you might be able to offset costs by using tax-free dollars from a flexible spending account (FSA) or health savings account (HSA). No one likes surprise bills, so we also notify you of any owed cost share fees 7 days before charging the payment method on file. Cerebral Network and clinicians At Cerebral, we offer a network of fully licensed and trained prescribers and therapists that you can connect with all from the comfort and convenience of your home. At Cerebral, we display profiles of in-network providers, allowing you to choose the one that best fits your needs and is in-network with your payer. When using insurance for Cerebral, you’ll be able to meet with your care team whenever clinically appropriate. We’ll manage all the billing and claim submissions for you so you can focus on getting high-quality care. You can also message our care team for support between sessions. They're available during business hours and will respond to you within 1-3 business days. Other ways to help cover costs If you would prefer not to use your in-network coverage or aren't covered by insurance or one of our partners, there are other options.  Using FSA/HSA funds FSA or HSA accounts allow you to set aside pre-tax money for medical expenses, often including mental health services. You can absolutely use your HSA or FSA card as your primary payment method in your Cerebral account. Just a reminder: These accounts could also be used to cover copays and your deductible. It's always helpful to double-check and get more information. Contact your insurance provider to find out more about HSA or FSA options and how to submit receipts for reimbursement. They can also provide answers to any questions you have about ​​submitting a claim, using your HSA or FSA funds, or receiving reimbursements. How to get reimbursed for out-of-network services If you decide to choose an out-of-network clinician, you can request a special type of itemized receipt (known as a superbill) that typically includes: Client contact information  Provider information   Your diagnosis in the form of an ICD code  CPT code(s)  Dates of service Itemized list of costs Referrer contact information (if applicable) Our team would be happy to assist you with this process — all included with your subscription plan. Then, all that’s left is submitting it to your insurance provider for reimbursement. How to get one: To request a superbill, simply log into your account and send us a message. Requesting verification of your payer when added We’re continuously working to onboard new payers to expand our insurance coverage. If your insurance provider isn't currently on our list, as a Cerebral client, we'll notify you via email when new partners are added. This way, you can start using your plan benefits as soon as your carrier becomes available. Expanding insurance partnerships At Cerebral, we understand the importance of accessible mental health care. That's why we're committed to expanding our insurance partnerships to provide more people with the support they need. We're actively working to onboard new providers so our clients can have more options for affordable mental health care. Navigating insurance coverage for mental health services can be challenging, but we’re doing what we can to make it easier. Our expanded insurance partners and low-cost monthly subscription plans for insured clients can help you receive high-quality care with the convenience and affordability you deserve. Check your insurance coverage today and take the first step toward better mental health. Images by diana.grytsku and freepik on Freepik.